Resource and Collection Requests / e-Commerce

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The 'request mode' setting on the user group in System Setup controls the way that resource and collection requests (for restricted resources) are handled.

  • Email Only - an e-mail is sent to the notification address containing the request details. The admin user must respond manually by either transferring the resource files offline or by sending the user an 'external URL' with open access to the resource files.
  • Managed - an e-mail is sent to the notification address and the admin user can log in to approve or decline the request. Once approved the user will receive an e-mail automatically and can download the files themselves via ResourceSpace. If an expiry limit is set, the user will lose full download access to the requested resources on the date specified.
  • Payment - Immediate - takes payment for the resource immediately through the default payment provider (PayPal). The user is granted full access to the resource when the payment is complete.
  • Payment - Invoice - the user is immediately granted full access to the resource with no payment process. Reports would then be used for monthly billing. The periodic automatic reporting function may be useful here.
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